TECHNICAL SUPPORT
Your best remote support option
We support civil organizations thanks to our highly trained, professional and friendly technicians who know how to get effective results. Time is valuable and your organization cannot improvise or wait for problems to disappear. You can trust that we will solve all your technological needs.
UNLIMITED
Truly unlimited support
With Virk, you never have to worry about additional of hidden fees of any kind. We charge a fixed monthly or annual fee so you never lack coverage. No matter what your technology needs are, we can provide you with a quick and friendly response.
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All inclusive plans -
Simple to understand and use -
Groo at your own pace
PERSONALIZED ADVICE
We advise you every time you need
We always talk about technology without complicated technicisms so that you can make informed decisions, helping you understand technology as a useful tool to reach your goals and solve your problems.
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We are specialists in CSOs -
Ongoing advice -
Lower costs
DIRECT CONTACT
Simple and uncomplicated
Choose the technical support plan that best suits the needs, time and budget of your organization, explain your objectives, define your priorities and one of our technicians will begin to solve your problems immediately. It really is that simple.
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Specialized technicians -
Define your priorities -
Reply via email and video call
OUR PLANS
Fixed rate, no hidden prices
FREE
For organizations that qualify in our COVID-19 program
Free
* IN FORCE DURING THE PANDEMIC COVID-19
START
PRO
For organizations with eventual support needs or that require constant adjustment
$55.00
USDOn Sale - Save 40%
$90.00 / MONTH IN ANNUAL PLAN WHEN YOU RENEW
START
UNLIMITED
For organizations that require support on specific topics and with a shorter response time
$135.00
USDOn Sale - Save 40%
$225 USD / MONTH IN ANNUAL PLAN WHEN YOU RENEW
START
ALL OUR PLANS INCLUDE: SPECIALIZED ADVICE: GOOGLE APPS FOR NGOS ADVICE, WEB SECURITY ADVICE, MAILCHIMP ADVICE, INTEGRATION OF PREMIUM MODULES.
SERVICE POLICIES FOR FREE SUPPORT COVID-19
- Organizations whose operation has been drastically affected by COVID-19 and urgently need to find digital solutions.
- Organizations working on COVID-19 issues that require technical support, support or accompaniment to solve specific problems.
- Organizations that are working on issues related to Anticorruption, Human Rights, Strengthening, Gender, Advocacy, Migration, Security, Transparency that require support, support or technical accompaniment to solve specific problems and do not currently have funds to access a payment plan.
- Technical support means all kinds of support or accompaniment to solve problems related to updating software for Wordpress, optimization of websites for smartphones and tablets, connection or link to domains, connection to social networks, connection to Mailchimp, means of capturing Emails, linking to donation platforms, SEO functions, database maintenance, specialized advice on project development, Google Apps for NGOs advice, web security advice, mailchimp advice, integration of wordpress plugins and similar tasks that do not involve building websites, data visualization tools, or long-term projects from scratch.
- The 40% discounts applied to list price in payment plans will continue in force for the duration of the contingency for COVID-19; Annual renewals may be made at list price (normal / original price) as long as we do not continue in a contingency state in the country where the service is applied.
SERVICE POLICIES FOR PRO SUPPORT AND UNLIMITED SUPPORT
- Prices in Mexican pesos with applicable taxes included.
- The prices presented in the Annual Plan include a discount of 12.5% on the monthly list price paying monthly.
- The PRO Support and Unlimited Support services, as its name implies, do not place restrictions on the number of requests made by the organization that contracts the Support Plan.
- PRO Support: The number of simultaneous requests they can request is two (2) per event, and they can request another two (2) at the end of their previous requests, without restriction on the number of events during the month.
- The integration of Premium Modules / Services / Plugins does not include the single payment or subscription to said services and must be provided by the client; The integration of Premium Modules / Services / Plugins includes only technological integration to the service or web platform that the client defines, as long as its configuration allows it.
- Unlimited Support: The number of simultaneous requests that can be requested is unlimited per event, being able to request as many services as necessary, the objective of the Unlimited Support Plan is to be able to provide a work plan to the organization with a defined delivery time in each event that it be presented in order to operate with total transparency on your requests; at the end of their previous requests they will be able to restart the cycle without restriction to the number of events during the month.
OUR PLANS
Fixed rate, no hidden prices
Unlimited support services |
COVID-19For organizations that qualify in our COVID-19 program FreeCOVID-19 por Our COVID-19 health crisis response. |
PROFor organizations with eventual support needs or that require constant adjustment $55.00USD/ month, annually On Sale - Save 40% $90.00 / month, annually when you renew * |
UNLIMITEDFor organizations that require support on specific topics and with a shorter response time $135.00USD/ month, annually On Sale - Save 40% $225 USD / month, annually when you renew * |
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| Support and Service | |||
| Unlimited support requests | Included | Included | Included |
| Simultaneous service requests | 1 | 2 | Unlimited |
| Maximum response time | 24 to 72 | 24 to 48 | 24 hours |
| Email support |
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| 24/7 priority application reception | N/A |
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| Software updates |
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| Optimized for smartphones and tablets |
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| Free connection to existing domains |
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| Social media connection |
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| SEO functions for site visibility |
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| Database maintenance |
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| Specialized advice | |||
| Consulting Google Apps for NGOs |
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| Web security consulting |
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| Mailchimp Advice |
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| Integration of premium modules |
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SERVICE POLICIES FOR FREE SUPPORT COVID-19
- Organizations whose operation has been drastically affected by COVID-19 and urgently need to find digital solutions.
- Organizations working on COVID-19 issues that require technical support, support or accompaniment to solve specific problems.
- Organizations that are working on issues related to Anticorruption, Human Rights, Strengthening, Gender, Advocacy, Migration, Security, Transparency that require support, support or technical accompaniment to solve specific problems and do not currently have funds to access a payment plan.
- Technical support means all kinds of support or accompaniment to solve problems related to updating software for Wordpress, optimization of websites for smartphones and tablets, connection or link to domains, connection to social networks, connection to Mailchimp, means of capturing Emails, linking to donation platforms, SEO functions, database maintenance, specialized advice on project development, Google Apps for NGOs advice, web security advice, mailchimp advice, integration of wordpress plugins and similar tasks that do not involve building websites, data visualization tools, or long-term projects from scratch.
- The 40% discounts applied to list price in payment plans will continue in force for the duration of the contingency for COVID-19; Annual renewals may be made at list price (normal / original price) as long as we do not continue in a contingency state in the country where the service is applied.
SERVICE POLICIES FOR PRO SUPPORT AND UNLIMITED SUPPORT
- Prices in Mexican pesos with applicable taxes included.
- The prices presented in the Annual Plan include a discount of 12.5% on the monthly list price paying monthly.
- The PRO Support and Unlimited Support services, as its name implies, do not place restrictions on the number of requests made by the organization that contracts the Support Plan.
- PRO Support: The number of simultaneous requests they can request is two (2) per event, and they can request another two (2) at the end of their previous requests, without restriction on the number of events during the month.
- The integration of Premium Modules / Services / Plugins does not include the single payment or subscription to said services and must be provided by the client; The integration of Premium Modules / Services / Plugins includes only technological integration to the service or web platform that the client defines, as long as its configuration allows it.
- Unlimited Support: The number of simultaneous requests that can be requested is unlimited per event, being able to request as many services as necessary, the objective of the Unlimited Support Plan is to be able to provide a work plan to the organization with a defined delivery time in each event that it be presented in order to operate with total transparency on your requests; at the end of their previous requests they will be able to restart the cycle without restriction to the number of events during the month.
REFERENCES
Join those who have already left their problems behind
It is backed by a full multidisciplinary team to move from a website to a full service that will keep you online when you need it most.
Marianne Bertrand
Regional Office of the Americas Amnistía InternacionalVIRK develops civic technology tools that help capture geographic information, analyze it, identify patterns, and turn it into visualizations of data and stories that trigger actions. I am sure of the quality of their work and I can recommend their services.
Isabel Fulda Graue
Deputy Director Grupo de Información en Reproducción Elegida, A.C.
After more than a year of collaborative work, at GIRE we are very happy to have approached VIRK for the maintenance and digital support of the organization, as well as the development of new products, including our website and the development of a Gender Observatory and COVID-19. Her work is professional, committed and reliable. Thank you very much!
Jacqueline Butcher
Director Centro de Investigación y Estudios sobre Sociedad Civil, A.C.
From CIESC we recommend Virk for its orderly and clear work methodology, listening and understanding of customer needs and its translation into technology, its understanding of the social sector and its advice with an updated work team throughout the process: from co-design and development, until operation.
María Sirvent Bravo
Institutional Coordinator DOCUMENTA A.C.
We developed the Prison Observatory thanks to the support of VIRK, we knew that we wanted to present prison data interactively but we did not know how to do it and thanks to VIRK, and its ideas, we did it.